United Bank for Africa Plc (UBA) is one of Africa's leading
financial institutions, with operations in 19 African countries
and 3 global financial centres: London, Paris and New York.
From a single country organisation founded in 1949 in
Nigeria, UBA has grown to become a Pan-African provider of
financial services with over 11 million customers, through
close to 1000 business offices and touch points globally.
Customer Service Officer
Job Type Full Time
Qualification BA/BSc/HND
Location Abuja, Benue, Kogi , Kwara
Job Field Banking Customer Care Graduate Jobs
Reference No: UBAAbuja/NorthCentralCSO/FTO2018
Location: North Central, Nigeria: Municipal Area Council,
Abuja (FCT), Nigeria; Makurdi, Benue, Nigeria; Lokoja, Kogi,
Nigeria; Ilorin South, Kwara, Nigeria
Contract Type: Permanent
Job Functions: Banking
Industries: Financial Services
Job Objective
To ensure the business office provides excellent quality
banking service to all customers.
To maintain contact with new and existing customers on
routine account management activities.
To engage customers in cross selling of the bank’s
products and services including E-sales
Role and Responsibilities
Customer Relations Management/Sales:
Proactively develop client relationships, anticipate and
provide solutions to client needs and give high priority to
client satisfaction.
Accurately assess the risk profile, suitability and
appropriateness of clients when marketing the banks
products and services by maintaining an accurate and up
to date call report, KYC database.
Sale to prospective customers UBA’s E-banking
products, enrol new customers, and resolve related
issues.
Engage customers to cross sell bank products and
services
Increase product sales, and customer loyalty by
maintaining good client relationship.
Open and maintain accounts in accordance with the
established procedures. Apply regulatory requirements
such as KYC, Money laundering Prevention procedures at
all times.
Accomplish tasks efficiently by showing concern for all
aspects of the job, pay attention to detail and ensure that
output is delivered at the highest possible standard
Ensure that the customer’s instructions are duly effected
by applying all standard checks and controls,
coordinating with other department including head office
operations and compliance.
Ensure proper documentation for all new and existing
accounts.
Ensure timely opening of new accounts on the system.
Support branch sales and service team.
Cheque book issuance and maintenance.
Dormant account reactivation
Meeter/Greeter
Customer Service Ambassador:
Service Improvement
Ensure that all walk-in customers are directed to the right
counters, assisted in completing transactions, and
serviced efficiently.
Service Issues Resolution:
Answer all customer queries, resolve ‘on the spot’
service issues; escalate to BOM, issues that cannot be
handled on the spot.
Follow up customers with pending cases, and keep him/
her informed.
Compile and publish customer satisfaction score daily
Download Customers’ issues from the Group Response
Portal (GRP) and monitor resolution of issues logged
against the branch through the Business Office staff.
Requirements
Educational Qualification:
Minimum Educational level - B.Sc. in any related
discipline
Age:
27 years and below
Experience (Optional):
Prior experience in banking operations is highly desirable
Relevant banking experience preferably supporting retail
customers
Sales knowledge, skill & experience (added advantage)
Knowledge:
Sound knowledge of Banking products and services
Good understanding of the operational, credit and
regulatory risks facing the business
Business Development and acquisition
Key Skills:
Excellent customer service orientation
High level of integrity
Good verbal & written communication skills
Selling skills
Focused, Motivated & Results Oriented
Paying attention to details
Good interpersonal skills
Fast and error-free processing
Strong problem resolution skills
Selling & Marketing Skills
Method of Application
Interested and qualified? Go to United Bank for Africa (UBA)
career website on uba.jb.skillsmapafrica.com to apply
Or
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